Thomastik-Infeld Shipping Information
Shipping Destinations
We ship to addresses within the Unites States only.
Shipping Rates
Contiguous United States (48 States)
- Free Standard Ground Shipping on orders of $49.00 or more.
- Orders totaling $48.99 or less ship for a flat rate of $6.99.
- Expedited 2-Day Shipping: Flat rate $14.99.
Additional shipping charges may apply for Alaska, Hawaii, U.S. territories, APO/FPO addresses, or oversized items where applicable.
Order Processing
Most orders containing in-stock items are processed and shipped within two (2) business days of orders placement.
If an item is out of stock, we will notify you by email within one (1) business day with an estimated shipping date. If an item becomes unavailable, we reserve the right to cancel the affected portion of the order and issue a refund.
Please note that processing times may be extended during holidays, severe weather events, carrier delays, or period of unusually high order volume.
Order Confirmation
After placing your order, you will receive an order confirmation numebr and a confirmation email asknowleding receipt of your order. Receipt of an order confirmation does not constitute acceptanceof your order. We reserve the right to refuse, limit, or cancel orders at our discretion.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing tracking information.
Delivery Information
Shipping and delivery dates are estimates only and are not guaranteed unless expressly states. We are not responsible for delays caused by carriers, weather, natural disasters, or other circumstances beyond our reasonable control.
Risk of loss for products pass to the customer upon delivery to shipping address provided at checkout.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information. Additional shipping fees may apply is a package is returned due to an incorrect or incomplete address.
Questions
If you have any questions regarding your order, please contact us at orders@connollymusic.com or 800-644-5268 Monday - Friday 9:00 AM - 5:00 PM EST.
Magic Rosin Shipping Information
Shipping Destinations
We currently ship worldwide to most countries.
Shipping Rates
Contiguous United States (48 States)
- Free Standard Shipping on orders of $35.00 +.
- Orders under $35.00, ship for a flat rate of $4.99.
- If you require Expedited Shipping, please contact us at orders@connollymusic.com or call 800-644-5268 Monday - Friday 9:00 AM - 5:00 PM EST.
Konig & Meyer Parts Shipping Information
Shipping Destinations
We ship to addresses within the United States only.
Shipping Rates
Contiguous United States (48 States)
- Standard Ground Shipping flat rate of $4.99.
- If you require Expedited Shipping, please contact us at orders@connollymusic.com or call 800-644-5268 Monday - Friday 9:00 AM - 5:00 PM EST.
Order Processing
Most orders for in-stock items are processed and shipped within 2 business days. If you ordered any item(s) that are out of stock, we will email you within 1 business day with an estimated ship date.
Order Confirmation
After checking out you will receive an order confirmation number as well as an email confirmation of your order.
Order Status
Once your order ships, you will receive an email with a tracking number to allow you to track your order.
Return and Refund Policy
Refunds may be accepted within 30 days of date of purchase. All returns and refunds will be reviewed on a case-by-case basis.
To be eligible for a return, the item must be:
- In the same condition you received it
- In the original packaging
- And you must be able to prove proof of purchase.
If your claim does not follow the guidelines outlined above, we are still willing to review your claim and you may be eligible for a refund.
If an order arrives to you with obvious shipping damage, please refuse the delivery. If you have already accepted delivery and then find shipping damage, or the product is otherwise damaged, please contact us immediately. We accept no responsibility for user-initiated damage and/or loss of parts incurred during use of product.
Please save all original packaging material and paperwork.
Once your return is being processed, you will be updated with the status. If your return is approved you will receive the credit back via the original form of payment. Please note that credit card returns can take up to 7 business days.
You will be responsible for paying for your own shipping costs for returning your item unless the item was received damaged. The cost of the original shipping will be deducted from the total refund amount.
Still have questions about our policy? Feel free to contact us on the form or send us an email at info@connollymusic.com.