Warranty Information

Thomastik-Infeld

We cannot guarantee strings once they are strung on an instrument since the “defect” may be due to improper use (i.e., exerting too much tension on the string while tuning) or an instrument-related problem (i.e., a sharp edge on a bridge or nut). To ensure string integrity, we suggest you inform your customers to inspect the string for possible defect before placing them on an instrument. For more information on proper string care, please see the string care guide on our website.

König & Meyer

K&M stands have a five (5) year warranty which covers defects in materials or production process, including spare parts, plus a ten (10) year replacement Parts Program.

Information for make a K&M Warranty Claim

Please email us at kmorders@connollymusic.com with the following information to get started:

  • The receipt for the item
  • The item’s model number
  • Describe the trouble you are having with the item
  • Your contact information and shipping address

If you are unsure of the item model/name and identifying the part, please visit the K&M website to help you find the information: www.km-america.com

Information related to replacement option

Most products have a parts replacement option for 10 years.

Please email us at kmorders@connollymusic.com with the following information to get started:

  • The receipt for the item
  • The item’s model number
  • Describe the trouble you are having with the item
  • Your contact information and shipping address

If you are unsure of the item model/name and identifying the part, please visit the K&M website to help you find the information: www.km-america.com

Revelle

Revelle will cover defects in workmanship and materials on instruments for a period of one (1) year and bows for a period of two (2) years from the date of purchase to the original owner. We will repair or replace at our discretion any instrument or part thereof which is found by us to be defective.   This warranty does not include the case, bow, or instrument parts subject to normal wear and tear such as the strings, bridge, fingerboard, or pegs. Scratches or damage to the finish are considered part of normal wear and are not covered under this warranty.